Chief Minister Vishnu Deo Sai described the initiative as a milestone in citizen-centric governance. “This initiative strengthens Chhattisgarh’s identity as a welfare-oriented state. Citizen convenience remains the foundation of good governance,” he stated.
Encouraged by the model’s potential, the central government is reportedly exploring similar upgrades nationwide. “This modern facility, built on the PPP model, ensures speed, transparency, and convenience, enhancing the overall citizen experience,” added an official.
In the first phase, 10 registration offices are being upgraded, with the Nava Raipur unit now fully operational. The state government has set a target to modernise all 117 registration offices across Chhattisgarh within the next year.
The smart office features a queue management system and digital display boards that eliminate long waits and provide real-time updates on documentation and fees. A trained helpdesk staff is also on hand to assist citizens at every stage of the process.
